High Volume Document Scanning

Find out more about the high volume secure document scanning services we provide to public and private organisations in the UK.

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Local Authorities

Hugh Symons is an organisation with a strong commitment to promoting social responsibility and social value. We strive for continuous improvement in every area of our business including being a good and fair employer, acting ethically and operating as far as possible in a sustainable and environmentally responsible manner.

People

Hugh Symons provides employment and training opportunities for people at its scanning facilities in the south and north of England. We work with local recruitment suppliers to bring high quality employees into our organisation and have excellent staff retention rates.

We are committed to providing a secure, safe and happy working environment for our employees. Comprehensive HR procedures and training ensure compliance with all legislation and standards, including equality and diversity policies, additional learning and training opportunities, and family friendly policies to accommodate flexible working where possible.

Hugh Symons recognises the value of its people to the organisation and promotes a supportive and motivational culture, with opportunities for development and staff welfare at the heart of what we do.

Planet

Hugh Symons takes its environmental responsibilities very seriously and we have numerous processes and policies in place to minimise our impact on the environment:

  • Accreditation to ISO 14001 (Environmental Management Systems‎) underpins our business processes
  • Solar panels generate 70% of the energy we consume
  • 99.9% of scanned documents are securely shredded and recycled into packaging and tissue paper
  • Route planning for our low emission vehicles is based on being as efficient as possible to minimise time on the road
  • A ‘reduce, reuse, recycle’ approach helps us minimise waste and energy use
  • We have reduced single use plastic throughout the organisation
  • Cycling to work and car sharing is encouraged for staff
  • Recharging points have been installed on site to support staff moving to electric vehicles or for visitors to use when they come to our premises

Profit

Hugh Symons contributes a percentage of its net profit to charitable donations on an annual basis and will aim to do so in the future where commercially sustainable.

Hugh Symons processes highly confidential and sensitive data daily for a wide range of organisations including the NHS and other healthcare providers, Police forces, Local Authorities and Private Sector businesses. Robust data security and confidentiality processes are implemented in every aspect of what we do.

We are fully compliant to the General Data Protection Regulation (ICO registration number Z5306895) and have implemented extensive measures to ensure that all our premises, staff, operations, and systems comply with all relevant standards including ISO 27001 Information Security Management, Cyber Essentials Plus and the NHS Data Security and Protection Toolkit.

Hugh Symons’ scanning locations are Police Approved Secure Facilities (PASF) and DBS checking is carried out on all staff prior to a contract of employment being offered. A number of staff have also been vetted to Non Police Personnel Vetting (NNPV) Level 2 and Level 3 where they are involved with projects we work on for Police Forces.

If you would like to receive a copy of our Data Processing Agreement, please click here to contact us.

Information is the lifeblood of our organisation and we have developed our systems and procedures to meet the stringent standards demanded by most organisations, including the following:

ISO 9001: Quality Management System

ISO 27001: Information Security Management System

BS 10008: Evidential Weight and Legal Admissibility of Electronic Information

ISO 14001: Environmental Management System

Cyber Essentials Plus

NHS Data Security and Protection Toolkit

Hugh Symons is externally audited annually to maintain accreditation to the British and International Standards listed above and our staff complete online training refreshers for the NHS DSPT each year.

An external audit and vulnerability testing is carried out annually to maintain our Cyber Essentials Plus status.

Hugh Symons Information Management (HSIM) is committed to providing the highest quality products and services to each of our customers, no matter how large or small. This is of fundamental importance to the continued success of our company.

It is therefore our policy to be dedicated to consistently providing and improving products and services that meet the quality requirements and expectations of our customers. This is achieved through the efforts of every employee taking responsibility for the quality of their work and by them having the right to expect the same high quality work from our suppliers and each other. Quality is a discipline central to all aspects of the company's operation.

To enable this policy to be implemented and as a fundamental commitment to quality, the company has established and documented a quality system that meets the requirements of recognised quality system standards such as ISO 9001, BS 10008, ISO 14001, ISO 27001 and Cyber Essentials Plus. It is also fundamental that all members of the organisation are aware of this policy and their individual and collective impact upon its implementation and success.

The quality system is subject to regular review and where necessary is revised to ensure that it continues to support the objectives of the company quality policy and to ensure the effectiveness of the integrated management system.

The business objective of HSIM is to build profitable on-going relationships with a wide range of clients and to conduct business in a fair and beneficial manner for all those affected by its activities.

Chris Booth – Managing Director

Founded in 1974, we started out initially providing a microfilm service to companies looking for more efficient ways to manage their information. In the early 1990s, we saw that digital workflows were the future and began to explore the opportunities and available technology.

This commitment to embracing innovation and investing in our business and people meant we were one of the very first British companies to see the potential of electronic document management, and in 1993 we shifted operations and purchased our first high volume document scanners.

We have expanded rapidly and now have more than 160 highly skilled and dedicated information management staff. A higher than average staff retention rate is not only testament to the way that we look after our greatest asset to the business, but also highly beneficial to our customers whose requirements are serviced by a knowledgeable and experienced team to achieve successful outcomes on projects we are involved in.

From our secure scanning facilities in the north and south of England we provide high quality services to customers throughout Great Britain. Over the years, we have reinvested in our business and acquired the latest cutting-edge hardware and software to ensure our clients have access to an unrivalled service.

Hugh Symons has also diversified its range of information management services to include High Volume and Large Format Document Scanning, On Demand Scanning, Microfilm Scanning, Data Conversion, Digital Mailroom, Electronic Document Management Systems, Secure Storage, Secure Destruction and Consultancy.

As a responsible business we are committed to reducing our carbon footprint and in 2019 installed solar panels which generate up to 60% of our power and electric vehicle charging points for staff and visitor usage. Our logistics team plan collection schedules to maximise vehicle capacities and minimise time spent on the road, and 99% of the documents we scan are securely destroyed and recycled.

The COVID-19 situation has created unprecedented challenges for everyone globally but due to the nature of the ‘essential’ NHS health records scanning and Digital Mailroom services that we offer, we have remained fully operational throughout this crisis, ensuring continued support for the critical services our clients in key areas provide.

Data Conversion Services

Find out how we help organisations convert data in legacy systems or on disc to formats for use in current back office systems.

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Why Choose Hugh Symons?

Every project Hugh Symons is involved in, regardless of size and complexity, receives the same high level of service and dedication to ensure a successful outcome and customer satisfaction.

By striving for continuous improvement in every aspect of our business and learning lessons based on best practice, we can offer advice and options on effective solutions that best fit customer requirements.

Hugh Symons processes are underpinned by accreditation to key British and International Standards on Information Security, Legal Admissibility, Quality Management and Environmental Management. Customer information is treated with the same security, care and attention as if it were our own.

See what some of our customers say below and in the Case Studies found on the Sectors pages of this website.

Microfilm Scanning Services

Find out more about scanning legacy microfilm or microfiche to formats for use within current back office systems.

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Proudly Supporting

What Our Customers Say

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Contact us

Southern Office
Alder Hills Park
16 Alder Hills
Poole
BH12 4AR

Tel: 01202 712470

Northern Office
Albion Mills Business Centre
Albion Road
Bradford
BD10 9TQ

Tel: 01274 614444

Email: info.man@hughsymons.com

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