Another major factor influencing the Trust’s decision to appoint Hugh Symons as their scanning services provider was the image viewing/retrieval software, CDView offered by Hugh Symons. As the project progressed into the second phase more departments began using CDView as their principal means of record retrieval. Trust staff found the flexibility offered by CDView of great benefit in handling the differing needs and indexing requirements of the various departments. Lida Brambles, Medical Records Manager comments on CDView:
"We have found it to be accessible to the varying levels of computer literacy. This has meant that staff feel more confident in using a computer for work that would previously have been paper base"
Quality issues were high on the list of priorities for Calderdale, Hugh Symons Information Management has been accredited to ISO since 1993. Lida Brambles comments on the level of service received:
“The project team has laid down strict guidelines that monitor the quality and authenticity of documents once archived. We have regular quality control reports that are generated and any issues are acted upon. However in Hugh Symons we have a contractor that shares our belief in high quality control standards. We have found the legibility of images to be clear and concise”
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